Following The Article In The S :: essays research papers

Following the article in the Standard Newspaper dated 8/07/1998 on customer Care Improvement by Robert L Fousler (MD) consultant s for Effective Training, I am in total reason with him concerning the points that he has put forth concerning guest Care within clientele organizations.Customer Care is an important point in management and should be carried out by any manager within any byplay organization irrespective of what departments he is directly of indirectly in budge of. It is important to note that a business or organization cannot in effect attract customers /clients if it cannot deal with its natural clients. In any business/organization, internal clients are the employees within the organization. Mr. Fousler mentions that in Kenya, many industries in the market and developing from a Sellers market into a Buyers market. This means that the only difference amid one Seller and some other pass on be in the persona of the service rendered to them. In addition to this, the expectations and demands of clients have been increasing and have been rapidly dynamic over the past five years and in piece for you to please, and indeed, maintain a client then the services rendered to them should be decorous and ready to fulfill their needs.Most service industries, if not both, are all client/customer oriented and they depend on the client to even off for their services that are intangible. With this in mind, it is in their best interest to image that the services they offer are useful to the client and that the Customer oppose is highly advanced and effectively operational. In reference to this, it is important for organizations, peculiarly those in the service industry, to realize that their future success is dependant on managers viewing their staff as the most important assets they have and that everything depends on how they work as a team. He goes on to mention that Customer Care skills should not only be offered to staff in service-oriented or ganizations scarce to all organizations in general. If people can serve one another and each department serving the other, then the Customer Service skills will be extended to the External customer. He also highlights the importance of Customer Care in any organization and says that it is not wise to rent only certain sections in the organization since everything everyone does in the organization has an partake on the client in one way or the other.